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Frequently asked questions
Is Ora jewelry safe for sensitive skin?
Yes, 100%. All Ora jewelry is crafted using high-grade stainless steel as our base metal. It is completely hypoallergenic and free from nickel, lead, and brass. It will never cause a rash or irritation, even on the most sensitive skin.
Will Ora jewelry turn my skin green or black?
Never. Skin turning green or black is caused by cheap base metals (like brass or copper) oxidizing against your skin's natural oils. Because our core metal is premium stainless steel, it physically cannot oxidize, discolor, or react with your skin.
Do you offer local delivery or pickup?
Yes! If you are located within Kingston Ontario or qualifying surrounding regions, we offer free local delivery with no minimum order quantity required. Your package will be dropped off directly at your door.
How long will it take for my order to arrive?
We process and ship all orders within 1 to 3 business days. Once shipped, standard domestic delivery within Canada and the US typically takes 3 to 7 business days.
How do I qualify for free shipping?
We offer Free Standard Shipping anywhere in Canada on all orders over $55 CAD ($95 CAD for US).
9-Month Warranty: What's covered?
Your jewelry is fully covered against premature color fading, tarnishing, or manufacturing defects for 9 months (270 days). Note: The guarantee covers the gold finish itself; it does not cover accidental chain snaps, scratches from drops, or exposure to harsh household chemicals like bleach.