Shipping policy
Thank you for shopping with Ora. We aim to get your orders to you as quickly and efficiently as possible. Below are the details of our shipping procedures and rates.
1. Shipping Rates & Delivery Thresholds
We offer straightforward flat-rate shipping and free shipping options for our customers in Canada and the United States:
| Destination | Order Value (CAD) | Shipping Cost (CAD) |
| Canada Wide | Over $55.00 | FREE |
| Canada Wide | Under $55.00 | $8.99 Flat Rate |
| United States | Over $95.00 | FREE |
| United States | Under $95.00 | $12.00 Flat Rate |
2. Processing & Handling Time
We know you're excited to receive your items!
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All orders are processed and shipped within 1 to 4 business days.
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Orders are generally not processed or shipped on weekends or statutory holidays.
3. Order Tracking
Stay updated on your delivery every step of the way:
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A Tracking ID will be generated and emailed to you as soon as the carrier picks up your package from our facility.
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Please allow up to 24 hours for the tracking information to update once you receive your notification.
Customs & Duties: For orders shipping to the United States, please note that any applicable customs fees, duties, or taxes are the responsibility of the buyer.