Refund policy

At Ora, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy below regarding returns, shipping, and quality guarantees.

1. 15-Day Standard Return Window

You have 14 calendar days from the date of delivery to initiate a return for a flat refund. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In the original packaging.

• Accompanied by the receipt or proof of purchase.

2. Shipping Responsibilities

For standard returns (change of mind, size preference, etc.):

• The buyer is responsible for paying all shipping costs for returning the item.

• Shipping costs are non-refundable.

• We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. 9 Months Anti-Fade Guarantee

We take pride in our durability. If your product experiences significant fading within 9 months of the delivery date, you are eligible for a full refund.

• Requirement: You must provide clear photographic proof of the fading alongside your original order number.

• Upon verification of the defect, we will issue a full refund to your original payment method.

4. How to Initiate a Return

To start a return or claim a fade-related refund, please contact our support team at orajewellerycanada@gmail.com with your order details and any necessary photos.

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Final Reservation of Rights All final decisions regarding returns, exchanges, and refund eligibility are strictly reserved by Ora. We reserve the right to deny a refund if the item does not meet our quality standards or if the policy is being abused.